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As such, we were unable to assist further and the complaint had been rejected. The player from Croatia had faced an issue with his mobile number verification on the casino platform, which was preventing him from making withdrawals. Despite having contacted customer support, he had not received any response. After the player had raised the issue with the Complaints Team, they contacted the casino for clarification.

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The player had expressed frustration over the delay and lack of transparency from the casino. According to the casino, the withdrawal requests had been rejected due to issues with the payment system. Despite trying to withdraw through a different account, the player’s request was still declined. The casino had suggested that the player contact his bank for resolution.

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As a result, we were unable to proceed with the investigation due to lack of response from the player and had to reject the complaint. The player from Italy was facing issues with closing his Mostbet account as the required verification code hadn’t been received via email. He had expressed concerns about the casino’s alternative verification method, which involved sending a photo of his passport or ID card.

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The player had contacted the casino multiple times but had received no response. However, the player did not respond to our follow-up messages, leading us to reject the complaint due to a lack of further communication from the player’s side. The player from Peru had her account locked and was told to wait 60 days for access after submitting documents. Despite the promised timeline, it had been over 120 days without account access or the ability to withdraw her funds of $350.

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Later, the casino requested to reopen the complaint and stated that the player’s account was now active. Despite our efforts to confirm this with the player, there was no response, leading us to reject the complaint. Initially, we closed the complaint as ‘Unresolved’ because the casino failed to reply in the provided time frame. The player from India was experiencing difficulties withdrawing his allegedly unused deposit due to a blocked account after unsuccessful verification.

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The player from Poland had his casino account frozen without clear justification and struggled with a lack of response from support. After resubmitting the same verification documents as before, he was scheduled for a video call in 3.5 weeks. He sought to understand the reason for the account freeze and the delayed verification.

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Despite sending the required documents, he didn’t receive a response for a month. We rejected the complaint based on the fact the player focused soloely on sportsbetting. As we don’t have insight into this sphere of gambling we referred the player to platforms that might able to help and rejected the complaint. The player from Cambodia had requested a withdrawal less than two weeks prior to submitting his complaint. The casino responded to the complaint by stating that the player’s withdrawal had been successful and asked for confirmation. However, the player did not respond to the Complaints Team’s request for confirmation.

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However, the player had insisted that the funds did not return to his account. Both the player and the casino had provided relevant evidence, but the issue had remained unresolved. The player had been advised to contact the casino’s licensing authorities.

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We had attempted to assist the player by asking for additional information and extending the response time. However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint. The player from India had deposited money into his account, but the credit had not been reflected in his casino account.

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